Privacy policy.

This policy outlines my ongoing obligations to you in respect of how I, Orla Cook, manage your personal information when you visit and interact with this website, and utilise the services I provide.

I adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. This Privacy Policy reflects the principles of the EU GDPR.

What is Personal Information and how is it collected?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include: names, addresses, email addresses, phone numbers and billing details.

This Personal Information is collected in many ways including via the use of my website www.orlacook.com, when you purchase my products or services, through correspondence by email, telephone or mail, cookies, and by third parties (such as payment processors).

Why do I collect personal information?

I collect your personal information for the primary purpose of fulfilling orders for my products or services placed by you, the customer.

I may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. For example, this may occur in the case of order delays or any issues relating directly to a product or service you requested, to provide payment invoices to you, or to answer your enquiry and provide customer service.

Your personal information may also be used to provide you with marketing information, but only where you have provided your express permission to receive such marketing material. You may unsubscribe from my mailing/marketing lists at any time by contacting me in writing.

I do not guarantee website links or policy of authorised third parties. This website is hosted by Squarespace Inc., which collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs this data to run this website, and to protect and improve its platform and services. Please note Squarespace analyses the data in a de-personalized form. Please refer to the Squarespace Privacy Policy for additional information about how your information may be collected and used by this website.

When I collect your personal information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.

Third Parties

Where reasonable and practicable to do so, I will collect your personal information directly from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

Disclosure of Personal Information

Your personal information may be disclosed to Third Parties in a number of circumstances including the following:

  • For purposes related to the provision of the products and services I provide to customers, such as to delivery and courier service providers

  • Other service providers used by me in direct relation to operating my business, such as payment processors, email and record keeping service providers

  • My website service provider through the cookies necessary for them to run this site effectively and provide the best visitor experience for you, and to provide website analytics which inform my business practices

  • Other third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

I will not sell your personal information to third parties without your consent.

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by me for a minimum of 7 years.

Access to your personal information

You may access the personal information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact me in writing.

I will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information I may require identification from you before releasing the requested information.

Policy Updates

This Policy may change from time to time and is available on my website.

Privacy Policy Complaints and Enquiries

If you have any queries about my Privacy Policy, please contact me at: orlacookart@gmail.com or via the contact page.